Frequently Asked Questions
Everything you need to know about our luxury collections and services.
What is the standard delivery time for orders?
For domestic orders within Pakistan, delivery typically takes 3-5 business days. International orders are usually delivered within 7-10 business days, depending on the destination and customs processing.
Do you offer customization for bridal or formal wear?
Yes, we offer bespoke services for our bridal and formal collections. You can book a consultation with our design team to discuss measurements, fabric preferences, and specific embroidery details.
What is your return and exchange policy?
We accept exchanges for unworn items with original tags within 7 days of delivery if the product is faulty or the wrong size was sent. Please note that customized or sale items are not eligible for return or exchange.
How can I track my order?
Once your order is dispatched, you will receive a confirmation email containing a tracking number and a link to the courier's website to monitor your shipment's progress in real-time.
Which payment methods do you accept?
We accept all major credit and debit cards (Visa, Mastercard), bank transfers, and Cash on Delivery (COD) for orders within Pakistan.
How do I ensure I choose the correct size?
Each product page features a detailed size guide. We recommend comparing your body measurements to our chart. If you are between sizes, we suggest choosing the larger size for a more comfortable fit.